BCS' strength is its people. Providing the highest level of customer service begins with leadership, and its pervasiveness within an organization is a differentiating factor. This is what sets BCS apart from its competitors. Here is a brief introduction to the people who make the difference.
Aaron J. Marshall, President
Aaron's
entire life has revolved around leadership training and development.
After joining BCS in the fall of 2002 he worked his way through every department.
In 2006 he left to spend 4 years with Alcoa learning and
implementing their version of the Toyota Production System.
Returning to BCS as President in September, 2010, he has brought all
his experience and expertise to bear in taking BCS to the next level as an organization. A member of the Board of Directors of
Habitat for Humanity of Washington County, Aaron is passionate about making a positive impact in the community.
Click here to read about the current Habitat build in Springdale
Jim Parkes, Operations Director
Jim brings years of broad experience to his role of overseeing operations at BCS. A former U.S. Air Force Communications Officer, he has spent over 30 years in manufacturing, operations, and supervision; he knows how get things done.
Jonathan Pelphrey, Logistics Director
Jonathan has been part of the
logistics operation at BCS since 2003, with a brief hiatus to pursue
graduate studies. With an eye on maintaining strong customer service
relationships, he has successfully applied his gifts for strategic
analysis, idea development, problem-solving and adaptation to tackle
the out-of-the-ordinary needs of BCS customers. His skills lend
themselves well toward building customer projects from inception
through implementation.
Asberene Bolinger, EDI Director
Asberene has 14 years of customer service
experience with which she handles every interaction. She uses
her attention to detail and passion for customer service in numerous
ways at BCS since joining our team in 2003. Keeping track of
thousands of transactions per day and constantly changing customer
expectations comes naturally to her.
Jonathan Brown, Shipping Manager
Jonathan graduated from the University of Arkansas with a B.S. in Business Administration with a major in Information Systems. Jonathan has an amazing ability to learn new software and adapt to new procedures. He has proven himself a valuable and effective part of the BCS team.
